Cancellations, Failed and Missed Appointments

It is inevitable that sometimes you may need to cancel or rearrange your dental appointments.

We ask patients to give as much notice as possible when cancelling an appointment so we have the opportunity to offer it to someone else. Although we understand that during an emergency, this is not always possible, non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.

Appointments are often wasted as people do not attend. Other patients could have used these appointments.

The first time a patient fails to attend a booked appointment, we will attempt to call them, send a letter or e-mail reminding them that they must cancel appointments if they cannot attend in the future.

After 2 failed to attend appointment a letter, or e-mail will be sent to you, we will advise you that we may no longer be able to book further appointments for you and this is up to the clinicians discretion and may require no future appointments being made or may require a prior payment to secure the appointment.

Please note this may mean you lose your NHS space at the practice.

An appointment is considered to have been broken if any of the following occur:

Patients who wish to cancel dental appointments must do so at least 24 hours before the appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken.

It is at the clinician’s discretion if they are happy for you to book an appointment again.